Effective Date: 11/12/2024

At Nexis Products Limited, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.

1. Eligibility for Refunds

To qualify for a refund:

  • The item must be returned within [Insert Timeframe, e.g., 30 days] of purchase.
  • The item must be unused, in its original condition, and in its original packaging.
  • Proof of purchase (e.g., receipt or order confirmation) must be provided.

2. Non-Refundable Items

The following items are not eligible for a refund:

  • Customized or personalized products.
  • Sale or clearance items.
  • Items damaged due to misuse or neglect.

3. Refund Process

  1. Request a Refund:

    • Contact our customer service team at [Insert Email/Phone] to initiate the refund process.

  2. Return the Item:

    • Ship the product to our return address:
      [Insert Return Address]
    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

  3. Inspection and Approval:

    • Once we receive the item, it will be inspected. If approved, the refund will be processed.

  4. Refund Method:

    • Refunds will be issued to the original payment method. Please allow [Insert Timeframe, e.g., 5–10 business days] for the refund to reflect in your account.

4. Exchanges

If you wish to exchange an item, please contact us at [Insert Email/Phone]. Exchanges are subject to product availability and must meet the same eligibility criteria as refunds.

5. Defective or Damaged Items

If your product arrives damaged or defective, please notify us within [Insert Timeframe, e.g., 7 days] of delivery. We will arrange for a replacement or full refund, including return shipping costs.

6. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  • Check your bank or payment provider for pending transactions.
  • Contact your bank, as processing times can vary.
  • If the issue persists, contact us at [Insert Email/Phone].

7. Contact Us

If you have any questions about our Refund Policy or need assistance, please reach out:

  • Email: info@nexisproductslimited.com
  • Address: 9 Oldfield place, Dartford, kent london

Your satisfaction is important to us. Thank you for shopping with Nexis Products Limited!